Password Reset

To reset your password please enter your student ID or personal email address, then click reset.


To reset your password, enter in either:
  • Your student ID as seen on your Student ID Card
    BHI and CAE Logo
  • Your personal email address registered with Box Hill Institute and CAE
If you have entered a vaild email address that is registered with us or a valid Student ID you should receive reset details to your personal email inbox in the next few minutes.

BHI and CAE Logo Troubleshooting

I have not received the email after 10 minutes
  • If you have checked your junk email or promotions folders
  • Try reseting a second time
  • if you still have not received you email after 10 minutes you may not have a registered email address with Box Hill Institute
I do not have an email address registered with Box Hill Institute, or my details are incorrect.
  • Your details must be updated with the Student Administration office. Please visit them in person or contact your teacher to understand how to update this with Student Administration.

Office hours:

(These may reduce during holiday weeks breaks, and extend during peak enrolment periods)
Student Administration – Elgar Campus
Building 4, Ground Floor
8.00am – 5.00pm Monday Friday
8.00am – 7.00pm last Tuesday of each month (school holidays excepted)
Customer Service CAE – City Campus
Building B, Level 2
8.30am – 6.00pm Monday Thursday
8.30am – 5.00pm Friday
9.30am – 12.30pm Saturday
Lilydale Lakeside
Building LB, Level 2
8.00am – 5.30pm Monday Thursday
8.00am – 5.00pm Friday